Terms of Service
Health Guarantees and Sexing
Superstar Geckos doesn't offer health guarantees. We strongly stand behind the health and quality of our geckos but cannot control the living conditions you provide them. In the super rare case of something tragic happening when you receive the gecko, contact us. We may refund you or offer a store credit.
Geckos may be marked as possible/probable male or female this does NOT guarantee their gender.
Geckos marked as male or female are guaranteed to be that.
Unsexed geckos are sold as unsexed
Payment & Payment Plans
We accept Cashapp or personal checks. Checks must be cleared before animal(s) are put on hold or shipped. If you have a different way of payment, just ask!
We are very flexable with payment plans customizable to you. You must keep in close contact with us via email or text message. If we do not respond within 24 hours we did not get your message. You must contact us a different way via instagram or facebook and we will check the contact info you have and correct it.
We understand life happens and bills happen, it's okay!
If we attempt to reach you twice and we don't get a response from you within 2 days of the second attempt your animal will be relisted for sale and NO refund will be given of any amount.
Payment plans may not exceed 3 months and a payment must be made every 3 weeks, unless otherwise worked out between us.
A 30% non-refundable deposit of the total amount including shipping is due to put an animal(s) on hold and to start a payment plan.
Shipping
Cost: Please send us your zip code for your cost of shipping. Shipping can be anywhere from $45-$90 it just depends on how far you are from our location in NY.
Option 1: We strongly recomend and feel the most comfortable shipping to FedEx hubs and guarantee live on arrival.
Option 2: We can ship to your door as well. Someone MUST be at the residence to receive the animal(s) as soon as they are delivered and notify us upon receiving.
Shipping Days: We ship priority over night for next day delivery Tuesday-Thursday.
Temperatures: We only ship when temps are between 45-75F. We will not ship during extremely hot or cold months.
Disclaimers: We only ship to the lower 48 States.
Tail drops can happen during transportation there will be no refunds or credit if it does. We ask for you let us know when you recieve the animal(s) and their condition within an hour of delivery to the fedex hub or your home.
We ship through Reptiles2You
Other Important Information
Pictures: All pictures we post on our social media and website will never have any filters on them. We try to use natural daylight as much as possible, so brightness in pictures may vary. Animals may not be fully fired up in pictures, we will try our best to get pictures when they are.
You must be at least 18 years older to buy a animals from us.
Superstar Geckos has the right to refuse any sale if seen necessary.
All sales are final.
Contact us via email or through instagram to inquire about purchasing a Superstar Gecko!
Your agreeing to all terms of service by purchasing a animal from us.
